Item Condition & Inspection
Many items offered by The Red Collection are pre-owned and may show signs of age, use, or normal wear. We strongly encourage customers to visit one of our store locations to personally view and inspect an item before purchasing.
Condition, quality, color, finish, and overall appearance can be interpreted differently from one person to another. What The Red Collection considers acceptable condition may differ from a customer's expectations. Product photographs and descriptions are provided to help customers evaluate an item, but they should not be considered a substitute for an in-person inspection.
By completing a purchase, the buyer acknowledges and accepts the item based on the information, photographs, description, and measurements provided at the time of purchase. The Red Collection is not responsible for differences in personal expectations regarding an item's condition, quality, appearance, color, or signs of previous use.
Measurements
Measurements provided on our website are taken with reasonable care and are intended to help customers determine whether an item may be suitable for their space. Measurements should be considered approximate.
Customers are responsible for confirming that an item will fit within their intended space and can safely pass through all doorways, hallways, stairways, elevators, entrances, and other access points before completing a purchase.
The Red Collection is not responsible if an item does not fit in the customer's space or cannot be moved through an entrance or access area.
Customer Pick-ups
Purchased items are available for pick-up at the store location where the item is being held. Customer pick-up is available Monday through Saturday from 10:00 AM to 5:00 PM.
Customers must provide proof of purchase, such as a receipt before any item can be released or loaded. Without proof of purchase, The Red Collection cannot release or load merchandise.
Customers are responsible for arriving with a vehicle that is large enough and appropriate for the items being picked up. The Red Collection is not responsible if a purchased item does not fit in the customer's vehicle. If an item cannot be transported in the vehicle provided, the customer will need to return with a suitable vehicle or arrange delivery through The Red Collection or a third-party delivery provider.
Purchased items will be held for 14 days from the date of purchase. Sold Items stored after 14 days will incur a fee of $10.00 per day. Item stored over 30 days will be considered "abandoned property" and will be disposed of by The Red Collection
The Red Collection is not liable for any loss or damage incurred during loading, unloading, or the storing of items.
Local Delivery
Local delivery may be available for an additional fee based on the size of the item, delivery distance, and any special handling requirements.
We only deliver within a 20 mile radius from the stores location. Call the store for delivery information prior to the purchase.
Verify Item Location Before Purchasing
The Red Collection operates two separate store locations: Holden Road and Mill Street. Items listed on our website may be located at either store.
Before completing a purchase, customers are responsible for checking the item's listed store location and plan to pick up or transport their merchandise.
Purchases must be picked up from the store location where the item is physically located. Purchasing an item online does not mean it will be available for pick-up at both locations.
The Red Collection is not responsible for purchases made without verifying the item's location or for transportation difficulties resulting from a customer's failure to make appropriate arrangements.
